With hundreds if not thousands of digital images to make one photo book, a fast and easy way to send us your photos is paramount. We offer multiple ways to do this:
How to make a photo book from DropBox? Follow similar steps for making a photobook from Google Photos, Google Drive or OneDrive.
How can I add photos from iCloud?
While it’s not possible to add photos directly from iCloud, you can add a link to a shared folder from where we will manually download the photos for you. You’ll find the option to add this link underneath the buttons for the other options in the Photo Upload section, when starting a photo book.
How can I add photos from my computer or mobile device?
Click the Add Photos button which will access the folders on your computer/device. Click on the folder you have the photos in and select the ones you’d like to upload, then click Open. You can click the Add Photos button as often as needed.
How many photos can I upload at one time?
You can add up to 5,000 photos in a single album. If you’d like to select all photos in a folder, select the first file and then press Ctrl + A on a PC (hold down the control key and then press A) or Command + A, on a MAC (hold down the command key and then press A).
Can I add a ZIP file?
For security reasons we’re afraid it’s not possible to upload a ZIP file, but you can select all of the individual photos and add them together to the upload window instead of selecting them one at a time (see note above on how to do this).
What format and size should the photos be?
We only work with JPEG images. For best results, it is recommended to render them at a minimum of 300 DPI with sRGB color space. We always recommend uploading the high-resolution originals which are generally 5-20MB in size, though we accept up to 40MB file sizes.
Is it important to upload the photos in the correct sequence?
No. The order in which you upload the photos has no bearing on how they display. The system will store them based on file name and date taken. If both of these are incorrect, it’s best you rename the photos in the sequence you want them used before uploading them.
How can I rename multiple files at one time?
PC: Select all the files you want to rename in Explorer, right-click the first one and select Rename. Type your desired base file name and press Enter. Windows Explorer will take your base name and add a number to each file’s name. Example: if you rename as "Vacation", the files will get renamed as Vacation (1), Vacation (2) etc.
MAC: Select the files you want to rename in FINDER and then right-click on the selection – you see the option to "Rename". Choose "Format" from the dropdown and then add a name like "Wedding". All files will then sequentially get renamed as Wedding 1, Wedding 2 etc.
The "Add Photo" button is not working?
If nothing happens when you click the Add Photo button, this probably means that you’re using an older or incompatible internet browser version. Please update to the latest version of your browser or try another browser. Google Chrome and Firefox are the best for uploading files.
The upload is taking very long, is there a faster way?
The upload speed depends on your internet connection and the size of the photos you’re sending us. We can accept them just about as fast as you can send them. It’s fine to leave the upload running in the background (or even overnight), just make sure your computer is not set to go into sleep mode or this will interrupt your upload. If you’re still finding this too slow and do not have access to a better internet connection, we recommend first saving your photos on DropBox, Google Photos or some other cloud service and then adding them to your account from there.
My upload was interrupted, what do I do?
If you weren’t done sending us all your photos and the browser window was closed or the upload was interrupted some other way before you hit the DONE button, you will automatically receive an email with a link to continue your upload. This happens about 30 minutes after we’ve received the last photo without confirmation that the upload is done. Please check your spam folder if you didn’t get this email - or contact our Support team so they can send you the restart link.
If you're not able to find answers to your questions here, please email us at email@example.com and we'll be happy to help.